Orders placed before 4pm Monday to Friday will be delivered within 2-5 working to most areas in mainland UK (this includes Saturday delivery as standard).
Just a heads up - Some areas sit outside of our normal delivery cost and time, these will incur £5 delivery surcharge.
WHERE’S MY BEER AT?
You will receive an email from us with your tracking details once your order has been packaged. If you provided a mobile number, you should also receive a text from the courier with the tracking details. If you didn't receive a notification, you can check the order in the My Account section of the site or you Spam Folder.
Order Subtotal over £50 it is free delivery to Mainland Great Britain (excludes NI, Highlands, Islands and remote parts of Mainland).
Order Subtotal under £50 - the charge is £4.99 to Mainland Great Britain (excludes NI, Highlands, Islands and remote parts of Mainland).
OUT OF STOCK ITEMS
We’re working hard to get these back online, but it might be a few weeks. Stay up to date on Twitter and Instagram.
NOT GOING TO BE IN?
Our contract with Yodel states that if you're not in when they attempt delivery, they will leave it in a driver identified safe place or with a neighbour.
They will only attempt redelivery if there is nowhere to leave your order safe.
Yodel will hold your parcel at the depot for you to collect for up to 7 days if unable to be delivered, if no collection is made this will then be returned to us.
If an order is left safe, with a neighbour or unable to be delivered a card will be left to let you know.
WHAT IS SPLIT DELIVERY?
You might receive an order called ‘split delivery’ This means items have come from different areas our warehouse, so the boxes can get separated upon sorting and loading at the courier depots, but don't worry if the first part of your order says 'Box 1 of X', the other box(es) will be with you shortly.
MY PARCEL IS LOST
If you have been unable to locate your delivery, the first thing to check is whether the courier has specified the safe place or neighbour they have delivered to.
There are limited options for the driver to pick on their device for safe places, so if you see a strange scan - "Front Porch" for example where you don't have one - please get in touch with us by email HERE.
If we still can't help you locate your order we will follow our lost parcel procedures, during which we ask you to complete our lost parcel form so we can provide further information to the courier.
Our chosen courier partner is Yodel, who deliver our products on an overnight fragile service and take great care of our beery goods! They provide a live tracking service and safe place delivery when you're not in. Deliveries occur between 08:00 and 21:00
You may receive your delivery via ParcelForce at busier times, your delivery email will point you to the correct site to track your order.
Our commitment to protect your privacy and the security of your personal information is as strong as our pledge to bring you the world’s best beers.
As a much loved user of our site, you have the right to request details of personal information which we hold about you as well as the purpose of its processing (you can check in 2. How do we use your information? the lawful basis we rely on to process your information). You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.
If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please click here. Your request will be investigated by our Data Protection Officer. A response to your request will be provided in writing as soon as possible and certainly within 30 calendar days of the days we received the request. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can request a new password by clicking ''Forgot your password?'' on the sign in page of our website.
The password reset link should come through as an email almost immediately.
If you ask for multiple password resets in a short period of time, it may say you have submitted too many requests - if this happens wait 24 hours and request it again.
If you're still experiencing issues, please get in touch with us HERE
For any return please ensure you download, print and include the form attached in the box with the items you are returning. We aim to process all returns withing 10 working days.
We aim to make the returns process as simple as possible for you, so we offer two return options:
Return it with CollectPlus, it's free and super easy. Just generate and print off a label using this link - www.collectplus.co.uk/beerhawk. Where it asks for "Number of Kegs" - please input N/A. Then take it to your nearest CollectPlus drop off point & keep hold of the reference number from the receipt.Email us at firstname.lastname@example.org and we will book a home collection of your return items. Collections are available any week day and although we can't give a specific time we offer a safe place pick up option. Depending on the reason for return this can incur a £5 charge to be deducted from the refund or charged at point of pick up.
If neither of the above options are suitable, you can send the items back with your own preferred courier instead.
MY ORDER IS DAMAGED/INCOMPLETE
We are extremely proud of the care and attention taken when packing your order.
Our team take every precaution however we are only human and we understand that a rare mistake can happen - or our fragile contents can sometimes get damaged in transit.
If your order has been affected, our team are available to rectify this for you quickly and easily - please just get in touch HERE
REFUND, PRETTY PLEASE
If you would like to request a refund please get in touch with us HERE